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Service · D2D

Door-to-Door Air Freight

Hand over your cargo once. We arrange collection, export formalities, the flight, clearance at destination and delivery to the final address — and keep one person accountable throughout.

Overview

What door-to-door air freight gives you

Door-to-door air freight removes the gaps between the parties in a shipment. Instead of coordinating a trucker, a customs agent, an airline and a destination agent separately, you deal with us. We plan each leg, line up the paperwork and make sure the handovers happen on time.

Duties, taxes and responsibilities are agreed up front according to your Incoterms, so there are no surprises at the receiving end.

Well suited to

  • Exporters selling on DAP or DDP terms
  • Businesses without in-house logistics staff
  • Shipments to first-time destinations
  • Consignees who expect a single delivery appointment
Get a rate for this service

What’s included

Handled for you as part of this service

01

Collection

Pickup from your factory, warehouse or office at an agreed time.

02

Export formalities

Export documentation prepared and clearance arranged through licensed customs agents.

03

Air carriage

Space booked on a suitable routing with AWB and pre-alerts issued.

04

Clearance and delivery

Import clearance coordinated at destination and cargo delivered to the consignee.

How it works

From booking to arrival in four steps

01

Plan

Agree collection point, delivery address, Incoterms and timing.

02

Collect and export

Cargo collected, documents checked and export clearance completed.

03

Fly

Shipment departs on the booked routing with tracking details shared.

04

Clear and deliver

Import clearance coordinated and cargo delivered to the final address.

Parcel being handed over at delivery

Good to know

Planning notes

Duties and taxes

Who pays destination duties and taxes depends on the agreed Incoterm. We confirm this before booking so the consignee is not caught out.

Delivery access

Tell us about loading docks, access restrictions or appointment requirements at the delivery address in advance.

Questions about this service

Do you deliver to residential addresses?

In many destinations, yes, depending on the size of the shipment and local delivery options. Let us know when requesting a quote.

Request a quote

Have cargo ready to fly?

Send us the dimensions, weight and destination. We'll come back with a routing, a transit estimate and an itemised rate — usually the same working day.